The University of Mississippi Medical Center issued the following statement.
University of Mississippi Medical Center clinics will remain closed through Wednesday as work to ensure a safe network environment continues following last week’s cyberattack.
The UMMC Triage Line has been established to allow patients to leave a message through a secure, automated voice system. Requests for time-sensitive needs, such as medication refills or postoperative care visits, will be prioritized.
“We deeply regret the inconvenience caused by this attack on our system. We are doing all that we can to bring this situation to a safe resolution. In the meantime, we are opening this triage phone line for those most in need of immediate assistance,” said Dr. LouAnn Woodward, vice chancellor for health affairs.
The UMMC Triage Line can be reached at 601-815-0000.
Messages received through the UMMC Triage Line will be routed to the appropriate person for response. It is important to speak clearly when prompted to provide information. Patients calling for prescription refills should have on hand the medication name and dosage, plus the name, address and telephone number of their pharmacy.
UMMC staff are returning calls for the most time-sensitive issues first. Please be aware the return call will show as 601-815-0000 or may be from an unknown number. Return calls may be delayed as high call volume is anticipated.
Patients are urged not to call multiple times. Repeated calls will slow the ability to respond.

30 comments:
It is important to speak clearly when prompted to provide information.
Hopefully cultural translators will be available.
I honestly cannot imagine being a patient at UMMC. Can u imagine those that had surgery and have been unable to contact their surgeon for a week now. Pain management is not able to be done without communicating with ur doctor and them calling in meds. Something goes wrong and ur incision gets infected, u start running a fever. No way to contact ur doctor. All of this stopped a week ago and the end is no where in sight. Oh those poor patients. I pray for u as u have no support now except for a triage line (a week later). It will be crazy and u can hope for a call back.
Just listened to LouAnn Woodard on a radio interview. She is way over her ski's on this conversation and when I hear her voice, all I can recall is her ridiculous little speeches and lies on the numerous press conferences during covid as she stood by the worst leader in the state at the time, Thomas Dobbs. UMMC would be better served to get someone else to run that hospital system. She sat by the deaths of countless numbers of people by adhering to known covid "protocols" that killed numerous people they could have cured.
IP Phones suddenly don't seem like such a great idea.
Boy was so smart he could book the numbers didn't need paper nor pencil…
Has anyone stated what are they doing to remedy the situation other than pulling the plug on everything.
Indeed, and for all local dialects.
Thank you for calling UMMMc.
If you are having a medical emergency hang up and dial 911. Your call is important to us, even at a time like this when our problems are at least as big as your problems. We are experience high call volume because people just can't stay away from bothering us. Your call may be disconnected at any time for our reasons or no reasons at all.
Let's get it started.
Press 1 for english. Press 2 for bureaucratic excuses. Press 3 for both.
Still here?
Tell us why you are calling.
Press 1 to try to get a prescription refill authorized.
Press 2 if you have already been disconnected at least once.
Press 3 if you think UMMMc is doing a great job with our press conference updates.
Press 4 to be connected to Windo Suport Staf.
Press 5 if you are returning our call because you thought we were the scammers.
Press 6 to leave your message for deletion at our convenience.
Press 7 to start all over.
Can we open a special line for smart asses who have nothing to offer but sarcasm, comedy and buffoonery?
The people who are actually fixing the problem don't have time to explain it to the talking heads. The talking heads don't really understand what the problem is, much less how to fix it. It takes days to bring people like this up to speed.
Probably doing a study or two, engaging focus groups, and organizing balloon releases.
I have contacts on the inside. They are building a brand new system and abandoning the old one. This will get them back online even with incomplete info. Then the exports they have contracted will work to try and recover the lost data.
The reason they are having to do this is because their leadership is utterly incompetent and nothing was being don’t properly from security to backups. It is all a hilariously bad joke of an operation. Probably criminally incompetent, but the wagons have been circled and the connected will be protected. At the end of this they will likely blame some minor contractor and deflect.
Best thing to do is laugh, especially when the lack of competent administration merits it.
IP any/any and a little Solarwinds123 and what do you get?!?! Another day older and deeper in debt.
Got bitcoin??!?
More bad guys and girls in the IT world than good. Clearly. Stupid can't catch smart. If they are caught ? Execute them. Make examples.
It would a special line for the idiots that run to this website daily to spew thier nonsense.
Another lie the talking heads tell you. "That health care is not affected". In our Radiology Department @ UMMC we are total digital. We zap an x-ray which produces a digital image in a digital format. This is now a digital picture that is sent to a Radiologist on a monitor to be read. The Radiologist dictates their findings on a digital dictating machine turning voice into digital results. This digital result is sent across UMMC network to any physicians who is taking care of the patient. Laboratory results are transmitted in similar manner. So, if the "Network" is down, No critical reading from Radiology or Laboratory (Lab Results) are able to be transmitted. Complete failure! I rest my case Consular! Therefore, you can't treat patients. PERIOD!
Like Chris Graham @ DOR, Woodard should be relieved immediately. This level of management incompetence is unacceptable. Nothing is lost by removing both of them today. Nothing.
If I may try to think like a hacker. It seems I would want to pick the easiest target first. Why would I want to waste my time and effort with another target, when UMMC is low hanging fruit. There needs to be a top down review and I agree the Woodard seems not up to the task.
I hear UMMC wants to become a NCI designated Cancer center. This only goes to the top hospitals. UAB and MD Anderson are the closest ones to us. This kind of screw will ensure that never hapens.
Boy Howdy, the keyboard warriors that know it all are at it today
Mississippi simply is not ready for the 21st century. Despite the fact that we are a quarter of the way through it!
@12:55pm ah yes, crippling cyber-attacks do NOT happen in other states. Only in Mississippi! Where would MS be without geniuses like you?
Probably better off.
@1:04 you must work for UMMC. Woodward said on Super Talk that UMMC has a good system becasue other hospitals don't like the protocals they have in place to share info. I am sorry that is just for HIPPA. She doesn't understand these people hacked the core infrasturcture and have access to everything. I am a patient of UMMC I hope they don't start using my AMEX card. I am surprised they haven't actually shut the mechanicals down ac water etc. All of that is run by software applications also.
Boyce needs to shut her down. This is embarrassing.
I do find myself closer and closer to agreeing with 9:41. We need to redefine the punishment for cyber crimes. People could die due to breaches like this.
If they are caught, make examples of them.
These criminals are just as destructive to society as serial killers, if not moreso.
Just read Woodard finally said they want money and they encrypted everything and they still have no clue what was affected. They still don't know if the hackers have patient information. This is so terribly sad.
For all the fools wringing their hands and saying they can't go back to paper: https://www.wapt.com/article/mississippi-health-department-ummc-cyberattack/70483729
We need to stop treating cybercrime as a purely financial crime.
It goes way beyond stealing/extorting money.
And targeting healthcare systems should be considered targeting critical infrastructure, i.e., terrorism.
Clinics now closed through Friday. Woodward and others should be replaced immediately.
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