Wednesday, December 30, 2020

911 Calls May Take Longer

 JPD issued the following statement. 

The Jackson Police Department is integrating the “ New World Tyler Public Safety Solutions” software. This system was implemented by the City of Jackson’s Information Technology Deputy Director Fred Wilson.

This New World Tyler System requires dispatch operators to gather and input more information into the Computer Aided Dispatch ( CAD) system, which requires operators to communicate longer with incoming callers.

Jackson Police dispatch operators answer approximately 15,000 calls for service per week from citizens. As a result, callers may experience longer wait times as operators gather and relay critical information to officers in the field.

When a call comes into 911 and all dispatch operators are gathering information on other calls and the calls go into “overload”, the callers are automatically rolled over to the Hinds County Sheriff’s Department.

For any information on the the New World Tyler Public Safety Solutions software contact Information Technology Deputy Director Fred Wilson at 601-259-9547 or 601-960-1395

28 comments:

Anonymous said...

This should fix everything up real quick. Most folks call yelling send the police to... and hang up.

Anonymous said...

Longer wait times? My goodness, the last time I called 911 while in Jackson to report a serious accident it rang for about a minute then hung up. Called back and after another minute or so I was put on hold. Thankfully a JPD car just happened by the scene and radioed for fire and EMS. How long is this slow down going to last?

Anonymous said...

That's 89, 911 calls per hour. Is Lewbumbba Jackstown that far gone? Yep!

Anonymous said...

In depth situations now have to be reported by citizens, however, less in depth crime reports are distributed by the city.

KF how many cameras does the city plan to have up once Big Bro's news house is done?

Anonymous said...

In the private sector, when customer needs exceed production capabilities, more employees are typically added. Has the public sector considered that concept?

Full Disclosure: In the private sector, meeting customer needs ensures survival of the producing business.

Anonymous said...

So....when seconds matter.....this is going to take a few minutes.

Anonymous said...

Just gave the PD and FD a great excuse for delaying response and the danger getting away and the house/building getting down to the slab.

Anonymous said...

15,000 calls per week in a city with the population of 160,000. If you eliminate those under 15 as well as a few more that would not call 911 that leaves less than 100,000. That means that 1 out every 7 people in Jackson calls 911 every week! Even as dangerous as Jackson, I just don't believe that.

Anonymous said...

Tyler Technologies: New World Public Safety

Anonymous said...

About a year ago I called 9-1-1 for an accident on I-20 near I-220 in the Jacktown city limits. Dispatcher transfered me to Ridgeland PD. Ridgeland PD transfered me back to JPD. They have a real brain trust in dispatch.

When seconds count the JPD are minutes away.

Reminder to self: When in Jacktown, lock and load, always.

Anonymous said...

This new software will scare the hell out of those Jacktown thugs. Yes sirrr reeee.

Up to 130 yet?

How many non-death shooting victims?

Anonymous said...

The peoples of Jackson want to be served, not to give service. Think about it.

Anonymous said...

Absolutely in favor of using data to work smarter but don't think Jackson's problems result from the lack of actionable information available to JPD.

Anonymous said...

11:14 AM
126 According to WLBT. Unless we get 4 more in the next two days that is the official number though it should be 127 due to M Bar.

Anonymous said...

Many years ago when I lived in Jackson I dialed 911 for valid emergency reasons.
I was hung up twice, it rang for over a minute before anyone picked up the third call and then put on hold.

I was a naive youngun at the time and it was a very eye opening experience.
I didn’t know 911 was allowed to NOT help.

Anonymous said...

I suspect that a high percentage of the Jacktown 9-1-1 calls are not emergencies, but rather the locals wanting this, or that, or their pizza was delivered cold, or their Covid check hasn't arrived, or whatever...

C.J. LeMaster said...

12:06 p.m., the 126 number includes the MBar killing. If someone was killed in Jackson, it's counted, regardless of which agency is working it.

Your Emergency? Hold Please. said...

Jackson Law Enforcement has no purpose other than to respond to an incident long after the fact, look around the area, gather in a group, reconnoiter and manage to write a report of some kind later. It's what they're told to do and what they're paid to do.

No such thing as emergency response in this town. Never has been. Never will be. Fact.

Cynical Sam said...

With 126 there is still a chance of hitting 130. Come on Jacktown thugs, we are depending on you. The lead usually flies on new year's eve.

Anonymous said...

According to their website it is supposed to speed things up. We will see!

Anonymous said...

“ New World Tyler Public Safety Solutions”

Is that a real name for this ???

It sounds like a title from an episode of "Sanford and Son".

Big Brother Managment Improvenments LLC said...

A crime not reported won't become an unsolved crime! (TM applied for)

Officers not dispatched to a crime not reported reduce wear and tear on the cars! (TM applied for)

Anonymous said...

I'm with 9:15 am. A couple of years ago I called 911 in Lumumbaville and never got an answer. I called back and never got an answer. A few minutes later a Hinds County deputy happened to be driving by, stopped, and was extremely helpful.

I remembered the deputy's name. I saw a Hinds County Deputy about six months later, commented on this incident and was told the deputy that was so helpful was fired.

Anonymous said...

When the 911 operators call 911 for assistance.

Anonymous said...

Reading between the lines, it doesn’t seem like JPD wants the new system. There was literally no positive information and all blame and questions were shifted to the IT department.

My guess is the license for the current system came up for renewal, and somebody decided to make a change.

Anonymous said...

@ December 30, 2020 at 9:45 AM

Too funny.

Anonymous said...

Jacksonians tried hard. +2 with an hour remaining in the year. 128.

Anonymous said...

We live outside the metro area and have our local sheriff's office (Raymond precinct) phone number on cell phone speed dial. We also have the personal cell phone numbers of our local first responders/paramedics, long time friends, on speed dial.

We do this because we have had abysmal service from 911.



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