Jackson Jambalaya

Was at Best Buy today returning a computer that was purchased on line Sat. The said computer was delivered yesterday badly damaged. Since I live some 30 miles away, thus the on line purchase, I found myself in Flowood Bust Buy for a return today. Of course they didn't have the same product in stock and questioned the veracity damaged computer. Fortunately I had all the paperwork and photographs of the damaged packaging and device. Needless to say the whole process took over 4 hours. The store was not extremely busy but the employees were extremely slow and unconcerned.
What in the world has happened to people who want to work and are happy to have a job?
Sorry for the rant but the question is legitimate.

They all moved out of state

They don't want to work, they just wish to get paid.

I had a similar problem at best buy in Flowood, I started taking pictures of the employees and their badges and when I worked myself up the manager, he was very friendly.

+1, that place sucks and the employees don't give a rat's ass about the customers. If you think returning an item is bad, try to get a price match from Amazon, now THAT'S a party! I actually had one of those idiots tell me that Best Buy has its own production line and that the TVs sold by Amazon are of lesser quality - same model and SKU, but lesser quality.

Flowood, Madison, you wanted Best Buy so bad that you convinced them to move out of Jackson. Now you get to live with it. As if any employee is going to give a damn about your return or price match, when they're getting minimum wage but not enough work hours to really earn anything.

Enjoy.

Old-timer here. I shopped at Best Buy when they had just two stores, right across Lake Street from each other in Uptown (Minneapolis). One store sold hardware (videogame palyers, VCRs, TVs, CD players, cable boxes, and those new-fangled DVD player-recorders). This was around 1988.

The other sold the software/content - videogames, CDs, videotapes, DVDs, cassette tapes, etc. The owners were always in one store or the other, making sure customers were happy.

When I moved here in 2000 they had expanded nationally and stores were huge, carried everything (stoves, ovens, etc) and employees didn't know all that much about the products they carried. Service has gotten way worse since then, although the Madison store still has some very helpful people working there.

I guess this is the "business cycle": a good idea, well-executed, makes a company grow so big that things start falling apart. They were helped tremendously by the bankruptcy of Circuit City, but I think they'll be put out of business by Amazon and other online outfits in the foreseeable future.

8:19
I know several employees who work at Best Buy; ok, currently I know 7, and none of them work for less than $8:38 an hour. Four of them work for over $11 an hour. All 7 have at least a high school education and two have business degrees and have been employed for just over a year. I worked for minimum wage for a few years but took advantage of the opportunity offered me by working hard and being there when required. Most of the persons to whom I have referred also take advantage of extra hours when offered, especially during holiday periods.
BTW, no state required minimum wage in MS. If not mistaken the federal minimum wage is $7.25.
The long and short of it is don't take the job if you don't want to work.

Enjoy that, with all respect.

3:27, most people want to work and are happy to have a job...that actually pays the bills. Working 35 hours at one job (because that's all they'll let you work) and then heading off to another for 15-20 hours, not having any benefits through either, and then still not being able to pay basic living expenses in a safe area with a decent school does not add up to a workforce ready to kiss ass. That they "questioned the veracity" of your damaged computer tells me they were at least trying to help their employer and follow their training, which is about the best one can hope for. Especially when they are helping a customer trying to make their jobs obsolete.

I've found the employees to be very nice at that particular location.

What is a Best Buy?

10:37 PM
Please see 10:29 PM
Additionally, I reviewed the comment posted by 3:27 and nowhere did I see where any employee was asked or seemed to be expected to do anymore then do his or her job. Nowhere did I see any expectation that an employee was expected, asked or otherwise "kiss ass". Perhaps they all should get a gold star for bothering to be a warm body.

There isn't any store where the workers know any more about their product than any person off the street. It isn't necessary. The company does not need it or expect it. Long gone are the days when an employee cared about the company they worked for or the customers. That is just life.

But the people explaining to those of us who bothered to us, who at least graduated from public schools within at least 12/13 yrs., why these employees can't "do better", if they bother to get a job, are the same ones who complain about immigrant workers.
For the grammar police, I apologize in advance for any misspelling and the run on sentence.

... you wanted Best Buy so bad that you convinced them to move out of Jackson ...

In other words, crap companies should be left in crap Jackson.

Carry on.

Mr. Panther, who is this "you" of whom you continue to refer. Although many of us continue to occasionally shop in and around Jackson, most of us had nothing to do with the relocation of the big box stores or any others for that matter as we haven't lived there for over 20 years if ever.