Friday, February 12, 2016

The cabbie v. the customer

This video shows the mindset of Jackson cabbies.  A Mr. Antonius Scarborough voiced several complaints about Jackson taxicab service to the City Council Monday night.  Gene Sandifer apparently thought he was a bouncer at the Dock and not a service-oriented driver as he trashed Mr. Scarborough when he addressed the City Council.   Watch the video for yourself.

Kingfish note: Dear Mr. Sandifer, it is time to explain some basic business principles to you.  If a customer is not happy with your service, he is likely to seek it from a competitor in the future.  If you want to keep his business, then you really shouldn't trash or insult the customer.  I realize that is a difficult concept for some knuckle-draggers to understand, but please try to do so.  You might make more money if your customers aren't scared of you or if you sneer at them when they complain about the service. 


Anonymous said...

Now if only Jackson could introduce some competition to water meter reading and water service billing.

pjm said...

Local taxi service here in Jackson being Crap-tas-tic is nothing new. we used to take a taxi home from Paddy's Day and it was always a goat rodeo. the cars are worn down, dirty and the cab driver is usually less than friendly (guess hauling drunks around all day would make anyone terse and short tempered.) the company i work for has employees in the Northeast and they all use Uber religiously when they're here at our main office. it only took one time to use local cab service to look elsewhere for transportation. I'm very excited that Uber will be here! sorry guys your business model is antiquated. I am however enjoying all the butt hurt from the local cabbies.

Anonymous said...

Meanwhile, cabbies in Central London are blocking main roads to protest Uber. Not exactly the way I would go about garnering sympathy.

Anthony Scarbrough said...

I am Anthony Scarbrough, the person mentioned in the blog, and I just want to say that the taxi drivers behavior during the hearing on Monday did nothing but help prove my point about customer service in the taxi industry. There were other drivers who trashed city council members and insulted them. It was indicative of everything I stated. I am glad that the city council passed an ordinance that is acceptable to Über. You know you're doing something right when you get support from Kingfish and Jackson Jumbalaya :)

Anonymous said...

We get it, KF. You are preaching to the choir here. There is no debate. The only people who actually like the cab companies in Jackson are the owners.

Anonymous said...

What the cab driver could have said:

Free ride with me to show my service and the quality of my cab-and my efficiency of getting you from point a to b.
Sorry that other cab drivers in Jackson are so lame-call me next time.
OR even-mistakes have happened and I'm trying to change.

Uber Wins The Day said...

.....As if there's an argument here regarding the stinky, piss-poor service of taxi-cabs in the Metro.

So, what the hell is the continuing discussion about?

Anonymous said...

Do you want to shut the discussion down @7:19?

Fresh Prince said...

I whistled for a cab and when it came near
The license plate said fresh and it had dice in the mirror
If anything I could say that this cab was rare
But I thought "Nah forget it, yo homes to Bel-Air!"

I pulled up to the house about 7 or 8
And I yelled to the cabbie yo homes smell ya later
Looked at my kingdom I was finally there
To sit on my throne as the prince of Bel-Air

Anonymous said...

Tape needs resetting. Only a few sentences shown from the bouncer like cabbie

Anonymous said...

Any word from the cabbies or the cab company owners since the ruling?

KaptKangaroo said...

Actually, the cabbie said enough. Customer Service is a cornerstone of great companies. In his brief 30 seconds, he demonstrated none.

Anonymous said...

Actually that cabbie's full tirade was posted on Feb 9 on "Cab driver threatens" thread

Kingfish said...

I cut off the rest of Sandifer's comments because I posted the video a few days ago and the rest of his remarks had nothing to do with customers.

Anonymous said...

This will be anecdotal evidence, but in 11 years working in metro Jackson, I used a cab service once. I had to go to the ER on a Sunday afternoon for vertigo via ambulance. Once I was treated and given prescriptions, I couldn't find anyone to come get me to take me to the pharmacy and then home. I called a cab. The driver could see that I was not doing very well. He put me in the front seat to keep an eye on me and drove to the pharmacy and handed the scripts through the drive through, then drove around for 30 minutes at my request and went back and got my meds. Then he took me home and helped me to my door. Needless to say, I have him a big tip, in cash, and remain thankful to this day.

They're Everywhere said...

4:06 - You have a problem much bigger than vertigo.

Anonymous said...

I am pro Uber; but this pose should have just been titled taxi customer. Or maybe: Taxi Customer vs. Public Speaking. The short clip of the taxi driver is not substantive.

Anonymous said...

12:17 AM

Public speaking is difficult. I think the soeaker did a fine job making relevant points.

The one issue I always hated with cabs was their attitude toward credit cards. Cabbies will conplain and moan and lie that "the machine dont work." I started to think that the company which made their credit card machines also made the chocolate shake maker at Burger King on State Street....that machine went down at 11:30 PM every night for about a decade!

And cabbies want cash for a reason...fhey do not report the income. So they screw the city, state, and federal governments.

Welcome Uber...good by cabs....until uber hits a 4.2 "surge" charge and then maybe ill just call a tow truck driver to tow my car and me to my house....again.

Anthony Scarbrough said...

@7:20 Thank you for the compliments on speaking to city council. You know, it didn't occur to me your point about not reporting the cash income, but you are exactly correct! There is no telling how much money the City of Jackson has lost because of that.

Lemme Hold Sumpin' said...

Back in the days of illegal whiskey in this state, various sheriffs built nice brick homes when hush money found its way to their pockets.

Now we have the same situation with cab companies and government representatives at the city level.

Anonymous said...

Knuckle-dragger ought to wake up. Get you a decent personal ride and be an Uber driver making $19-$35 and hour. Hell, Uber will even let you rent from them and you would come out better. Shut down the taxi system in Jackson and take all these beat up taxi's to JFD to practice extrication.
If we allow Uber to expand in this area it will do nothing but improve. I was in Nashville and my Uber app had 4 levels of service (basically how nice or big do you want your ride). In Jackson right now there is only one option. I'll be an Uber driver once they come out with UberRednek for anyone that wants to ride in a lifted Z71 with mud grips!

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There will be a hugging booth where in exchange for your young son, Frank Melton will give you a loooong hug. Trollfest will have a dunking booth where Muhammed the terrorist will curse you to Allah as you try to hit a target that will drop him into a vat of pig grease. However, in the true spirit of Separate But Equal, Don Imus and someone from NE Jackson will also sit in the dunking booth for an equal amount of time. Tom Head will give a reading for two hours on why he can't figure out who the hell he is. Cliff Cargill will give lessons with his .80 caliber desert eagle, using Frank Melton photos as targets. Tackleberry will be on hand for an autograph session. KIM Waaaaaade will be passing out free titles and deeds to crackhouses formerly owned by The Wood Street Players.

If you get tired come relax at the Fox News Tent. To gain admittance to the VIP section, bring either your Republican Party ID card or a Rebel Flag. Bringing both will entitle you to free drinks.Get your tickets now. Since this is an event for trolls, no ID is required, just bring the hate. Bring the family, Trollfest '07 is for EVERYONE!!!

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