Public Works Director Orders Temporary Halt to New Water Meter Installations
City of Jackson Public Works Director Kishia Powell has issued a stop work order to Siemens, halting the installation of new city water meters. Powell also postponed the start of a new online billing system that was set to go-live this weekend.
The action comes after the discovery that Siemens had installed at least seven meters that were not configured to properly measure water usage, resulting in unusually high water bills. A review found that the company had installed gallon meters. The city measures water usage in cubic feet. Those meters have been changed out and adjustments are being made to the customers’ accounts.
The company must provide the city with an approved corrective action plan before installation work can resume. Siemens was awarded a $90 million contract in 2012 to install a new water meter system in Jackson.
A media availability with Powell is scheduled for 1 p.m. Friday, Feb. 13, in the Mayor’s Ceremonial Office at City Hall.
The city has been responding to customer complaints about higher water bills. In many cases, higher bills result from a more accurate reading of properly installed meters.
“While we believe there may be other gallon meters in the system that are contributing to the high bills, it has been found that some of the high bills have stemmed from leaks on private property,” Powell said. “Once those leaks are identified and fixed, adjustments are made to the accounts.”