Wednesday, June 1, 2011

Delayed 911 responses?

The Clarion-Ledger reported today:

"City Council President Frank Bluntson said during Tuesday's council meeting that records regarding an emergency call were inaccurate. Later, Councilman Quentin Whitwell recounted a similar experience.

"I got an official statement from Chief (Rebecca) Coleman saying they responded within five minutes," Whitwell said of a recent complaint he lodged on behalf of crime victims in his ward. "But what she didn't know was that I got an unofficial letter saying that they didn't respond, that it took over 30 minutes."

The Mayor disputed the councilmen:

"Johnson later said 911 dispatches to officers and their arrivals are time-stamped, making it difficult, if not impossible, to alter recorded times.

"The 911 system has a time stamp that is automatically generated when a call is taken and when an officer is dispatched," he said. "When the officer arrives on the scene, that is also reported to dispatch and it is time-stamped in the system. The time stamps cannot be altered.

"There is also a voice-recorder system that logs all the calls," Johnson said."

I don't think the Mayor is lying but I do think someone is lying to someone somewhere along the way. April 16. Hillview Drive. A call was made to 911 reporting a break-in. It took police 25 minutes to appear. We found out from the police when they were notified by dispatch. When they got the call, they cam immediately. The problem is, when they got the call. Dispatch didn't notify them for nearly 20 minutes. Yup. Dispatch sat on the call while they were in report. So no, Harvey, don't give us that crap about time-stamps because that is not what is happening. Someone down the chain of command is not telling you the truth.











6 comments:

Anonymous said...

It is well known by JPD field officers that Dispatch is a big problem. Officers show up too frequently to scenes minutes after receiving the call only to encounter people livid about the delay. The cops on the street have to take the abuse and anger but the delays to had nothing to do with their own response times.

Sounds like a problem for Superstar Bobby Graham.

Anonymous said...

Last month I called 911 twice to report a domestic dispute down the street. No one ever answered.

J. Kev said...

People! There's not an actual problem with 911 calls/dispatch. There's only a RACIST PERCEPTION of the same.

Anonymous said...

Isn't there an "app" for that?

Anonymous said...

Well, I have had two personal experiences since the first of the year that relate to these issues.

I work out of town most of the week, and a few months ago ADT called and said my alarm went off and that they had called JPD. As I was out of town out at the time, I pulled up the JPD police scanner on my iPhone and listened as dispatch relayed the call and sent an officer. I was pretty dismayed when I heard the officer report back about 10 minutes later my address, and then said, "No such address exists." My address most definitely existed, I live in Leftover on a street that JPD should be very familiar with, and I had just spent fifty bucks at Home Depot on a big ass new address sign two weeks before. Not good.

A month or so ago, or whenever those really severe storms were coming through, my alarm went off again when I was out of town. ADT called me and told me that they had called JPD eight different times and did not get an answer. Not good.

Luckily, in both of these cases, they were false alarms. But the point is, they were not there when I needed them.

Anonymous said...

1:17 - There actually is an app for that for the iPhone at least, and it's called "5-0 radio". It is free and interesting to listen to -- sometimes depressing, sometimes funny. One time I was listening when a female cop radioed to dispatch that she had locked herself into somebody's house while investigating an alarm call, and she couldn't get back out.



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