Jackson Jambalaya

They were out of butter when I needed some too!

I quit going to malco when all of the Jackson thugs started coming. There's more car break-ins in that parking lot that anywhere else in Madison. We really should build a wall.

610 is right. I have a friend whose car was burgled while he was catching a flick at Malco. the thugs stay out of rankin theaters

Malcolm is going down. The staff loathe working there. It beats anything in Jackson. Oh yeah, there aren't any theaters in Jackson.

Regarding the popcorn. It is popped days in advance and stored in large yellow plastic bags. It is flavorless and gross. It is the worst popcorn in the area.

Forced to watch 30 minutes of commercials and 10 minutes of previews is another reason to avoid them.

Parkway/Tinseltown is the way to go. They don't even have fresh popcorn at Malco. Next time you go, notice how they don't have popcorn poppers in the glass containers where the popcorn is kept. They pop it in the back earlier in the day/week and then just heat it up. Fresh popcorn at Parkway/Tinseltown

This is not new, and it is just the start. There are only so many quality employees available for what these places play. So short sighted by management. Chik-Fila hires the best, trains them well and pays them like they are valued. Nobody else seems to get it.

Agree with 7:16. Tinseltown is head and shoulders better than Malco. This is a good example of how a fancy facade on the outside doesn't mean quality on the inside. Applies to a lot in Madison.

But, but, they have a fountain with red brick AND columns! It can't be anything less than "upscale", right?

My son has worked at Malco for several years. They have a high turnover of employees because they offer no incentives to stay. No raises. No seniority perks in scheduling shifts. If you are out sick , even for 1 shift, you need a doctor's note or you are fired. The management has no idea how to build employee loyalty.

Cut the number of employees in half and offer better pay. There is absolutely no reason to have people manning ticket sales. Buy your ticket on the Malco app, show your eticket to the ticket taker, and get rid of the cash registers, long lines and surly employees up front.

I would say that customer service has always been bad, but you really can't call what happens there customer service. When 40 people are in line to get over priced snack, and you only have 2 registers open with one person manning the register and 3 in support of him, and it still takes an average of 7 minutes to initiate and complete an order (and yes, since I was at the back of the line, I timed 3 transactions), They obviously have no desire to maximize their profit from this revenue stream generator. Lot of good those fancy fake columns are doing for that strip mall

Bring your own snacks and beer; it saves money and you won't have to deal with other people.

Where do I begin? When the Battle of The Five Armies came out, the souvenir cups offered by Malco were from the previous Lord of The Rings Movie. In my mind, that is a petty thing. What happened next is not.
I have a daughter that is visually impaired. They have always allowed her into the movies without paying for a ticket (since she can't see the movie). The whole issue about the free entrance began with me asking about special rates and accommodations for the visually impaired since my daughter can't SEE the movie. We were and until now have always been told, she doesn't need a ticket. Mind you, I do not have a problem paying for a ticket, this is something that they always did. However, we pre-paid for our tickets to Star Wars and when we asked what to do about her situation, we were met with hostility from the employee at the ticket counter. We asked for the manager. The manager came over to us about 10 minutes later. (She must have been taking a 7 minute order at the snack counter and then taken 3 minutes to walk to the front). She was absolutely rude. She stated that they have never allowed a visually impaired person into their theater for free. Okay! Again, I don't mind paying for a ticket. We even told her this. And then she brought up the subject of a headphone set that works with Dolby sound. The Do-Re-Mi machine. (Basically it tells the listener things like, "They are entering a dark room", etc...) This was the first time we ever heard of this device. Why hadn't we been told about this before? Then she told us that it doesn't work that good but it should work for that movie. Ask the ticket taker for one when you come to see your movie. She then went on to say that no one has been allowed in for free while she has been there which was for the past 2 years. Really? When did the Battle of The Five Armies come out?
Movie day arrives. We get there and ask the ticket taker for the headset. He said that it was not working. So, another manager had to be called over. She went into the cabinet at the ticket counter, fiddled with the headset, and said it would work fine which it did. With the price of tickets and snacks, one should not have to go through the nonsense displayed by the staff at Malco. For 7 people, I spent around 60 dollars on popcorn and drinks. I can validate what another commenter stated in that there was not any butter in the butter dispenser. For 60 dollars worth of snacks, they should make sure that they have butter in the dispenser. In addition, only two registers were open for snacks. I felt like I was waiting in line at Walmart.
Now let me say this, if you are going to offer a service for people with disabilities, the employees that are there interacting with the customers should be aware of and know how to operate devices provided for the disabled. Again, I have no problem paying for a ticket but if you have a device to enhance the movie experience for the visually impaired, TELL ME WHEN I ASK AND PROVIDE THE DEVICE!!

Someone call Queen Mary immediately!!! We need an audit of Malco!! This cannot be happening in Madison - not in Madison!!

But oh, I missed reading the first few comments - somehow all of this is Jackson's fault.

Easy solution to the terrible service, the high prices, the rude employees. Quit going there - go somewhere else. Capitalism at its best.

I went online to buy tickets early. I paid an extra $1.00 to buy tickets online which is stupid to start with since no human did anything. When I got to Malco theatre I HAD TO STAND IN LINE WITH EVERYBODY ELSE THAT HAD NOT BOUGHT TICKETS. Running a theater is not brain surgery, but there is NOTHING special about Malco. Just a nice facade. A big mismanaged business in a pretty building.

"When I got to Malco theatre I HAD TO STAND IN LINE WITH EVERYBODY ELSE THAT HAD NOT BOUGHT TICKETS."

That must be new, or you don't know the system. If you buy online beforehand you can walk up to the machine, put in your confirmation number, and swipe your credit card and the machine will print out the ticket. You don't go to the regular ticket window or deal with a human being at all until you present your ticket to an usher. At least it worked that way the last time I bought a ticket in advance, two or three months ago.

It is very disheartening to hear that burglars wait on you to go enjoy a movie so they can break into your car. Where are the Madison Police? What about private security? The Mayor truly knows she will have to address this sooner or later or it will become a plague. With the amount of taxes Madison residents have to pay I would assume they would have a larger Police force to control areas that would be targeted. Maybe raise taxes and hire more Police? Wouldn't it be worth it to keep the thugs out?