Insurance Commish Miguel Chaney issued the following statement.
The Mississippi Insurance Department (MID) Consumer Services Division handled more than 10,000 phone calls last year from consumers with insurance questions, which resulted in 1,444 formal complaints. Those cases resulted in more than $8 million recovered for consumers in 2025.
Additionally, more than 2,000 Mississippians used the Life Insurance Policy Locator Tool to recover more than $36 million in lost life insurance policies in 2025.
“The Consumer Services division helps Mississippians with complaints regarding insurance companies, producers, and adjusters. In many of these cases, benefits were not paid in full or not paid at all, and my office stepped in to make sure people got what they were owed. The average recovery per consumer, per complaint, was more than $5,400. We at MID know that every penny counts. I’m proud of my staff for the quality services they perform,” said Insurance Commissioner Mike Chaney.
If you need assistance, contact the MID Consumer Services Division by phone at
1-800-562-2957 or 601-359-2453.
You can email consumer@mid.ms.gov or you can mail your request for assistance to:
Mississippi Insurance Department
Consumer Services Division
P.O. Box 79
Jackson, MS 39205
8 comments:
Impressive! This is an excellent example of a government agency working for us, not the other way around.
I wonder how much, if any, do they help with medical/health insurance claims. Do they make Blue Cross or TriCare pay?
Chaney needs to investigate COLI investments at MS insurance companies. COLI isinsurance bought on people vital to the company. When they die, proceeds are paid to insurance company and they make an investment return. That is how u have an insurable interest. But the largest life company in MS sells insurance to help families but they have also demonized the product to make money. They have a policy on me since I was labeled a manager but promptly withdrew my responsibilities after I signed the document. I think they called it retooling. I was their subject by name only and they knew the game they were playing. Now they are waiting for me to die to make an investment return. What irony in this crazy world!
How do I locate this policy tool? Thanks.
I had a claim get trapped in Medicare/bcbs hades. I ended up writing a letter to Cheney and copied both US senators. CHS staffer called within 3 days and it was resolved within a month.
Now, give the insurance rate increases insurers ask for so that we may have more insurers in the State and when you have more competition you have lower rates. My insurance rates are going up 10-12% a friggin year. TN increased their rate structure and now have more insurers and lower rates.
@7:19 am. The link is on their website.
mid.ms.gov Then Consumers, then Life Insurance Policy Locator Service link or https://eapps.naic.org/life-policy-locator/#/welcome
Great job, Cheney. Appreciate the hard work.
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