JXN Water issued the following statement.
JXN Water continues to work diligently to ensure all customers are paying their bills — a priority for JXN Water, Judge Wingate, the City of Jackson, and the many customers who already pay their water bills on time, every month.
Changing a culture of non-payment that has developed over the past decade is a difficult task. Many customers have not been accustomed to paying their water bills on time or facing disconnection for non-payment. In the past two weeks, however, JXN Water has accelerated enforcement, disconnecting more than 1,000 accounts that were more than 60 days past due. A pace that is necessary as a needed rate increase is currently held up by the Court until JXN Water increases the number of people paying their accounts. There are thousands more accounts queued for shut off between now and the end of the year.
We know that these efforts are putting added strain on our systems. Call volumes have increased, requiring us to expand our call center staff by 50%. Even with additional resources, waiting times have risen above our usual average of 2 minutes. Still, the fastest way to resolve account issues is to establish an online account through our Digital Self-Service portal. However, we ask for patience as we continue to staff up to meet the increased need for assistance.
In addition, improvements to JXNWater.com are underway to allow customers to self-report if they are using water but are not receiving a bill, in direct response to Judge Wingate’s order. These improvements will launch next week and will help reduce unnecessary shutoffs, provided customers take advantage of the tools available. A new web-based process will also allow customers to request an in-person review of their accounts.
Our message is simple: if you are behind on your water bill, we encourage you to make a payment now to avoid disconnection. And if you are using water without an account, please take steps to set one up online or by phone so we can ensure your service continues without interruption.
38 comments:
Seems like an acceptable S.O.P.
But then again, it's Jackson. Get your popcorn ready. The Free The Water crowd is in the peanut gallery.
So, Jackson is allowing people to “self report” if they have not paid previous water bills. That ought to take care of the issue.
That's good cause some people just not gonna pay a bill.
"...if you are using water without an account, please take steps to set one up online or by phone..."
WHAT?
We know 8 of those years of non-payments were ex-mayor Lumumba.
About time. Thank you!
Free water is a human right…
I wonder when the water department trouble began? Under Lumumba or before?
About time. Should have always been doing this. All other utilities do this!
Federal junction inbound in 3,2,1…..
Glad to hear this. It dries up deadbeats.
If 100% paying still not enough money.
7:33 they have cutoff people before.
But if I pay my water bill I'll have less money for bling.
Make sure to cut off Lumumba.
How are the thousands of members of the straight-pipe brigades being addressed?
ACLU, SPLC and NAACP lawyers typing furiously-
Free the water!
6:45 - You're right. It is. So go get you a few handfuls out of the Pearl River and quench your thirst - take all you want.
The effort to purify it and deliver it through pipes into your house costs money though. Ante up, bitch.
Give deadbeat accounts free manganese water. Dump it in the meter connection until the bill is paid. Free the Brown.
But, but, but, Mayor Chowke told us that we didn't have to pay our water bill. He explained that only white people have to pay their bills. When has he every lied? Right?
I wouldn't be surprised if City Hall is behind on their water bill...
8:25 if you know anyone why not let Jxn Water know.
Dang the government is cutting all the giveaways; Medicaid, Snap, Child Care Vouchers, Rent Vouchers and now water! What are we going to do? Next they will enforce proper tags, registration, driver license, window tint etc!
And I wont be able to buy the new iPhone 17. It ain’t fair the government is discriminating !!!
All utility bills should be Paid
5:23 - It's called amnesty and it's what happens right before they swing the ban-hammer on water users that aren't registered to receive the water they're currently using for free.
September 29, 2025 at 8:26 AM
Toll, Toll will be Tolls.
Jxn Water cuts off the customer.
Customer walks outside after Jxn Water leaves and cuts the water meter back on.
Will Jxn Water have a plan to handle those people?
This evil! Now they want to charge me for stuff that falls out of the sky freely.
@11:50am Most water authorities put a small lock on the shutoff valve, they are typically built with a couple of loops to put one through. The question is will the JXN Water employee be safe to pull up and perform their duty. I often wonder how some crazy ass people will react to the JXN Water trucks pulling up to their house, knowing they are about to be shut off. I pray for those employees' safety.
I wonder how many of the posters here actually have to deal with JXN Water and their predecessor the City of Jackson Water Dept. From the comments, I would guess none. Getting answers or even just talking to an actual employee is near impossible. Ted Henefin has done some good things. BUT - he is nothing more than a glorified general contractor. ALL the work is contracted out to commercial companies. Ever tried to call JXN Water and get an answer to a question? Their '24/7 Call Center' is the same thing you get when you call your doctor on a weekend - they take your number and say someone is going to call you back, but cannot or will not tell you when that might be. It's not hours, it's not days, it's not weeks. I have NEVER received a call back from JXN Water.
Since I am being billed for services I do not receive, I finally stopped paying the bill. Surely, someone will talk to me now, right? Nope. They cut off the water a week before the latest bill was due. No notice, no phone call, nada, nothing. At least now they can't bill me for services they did not provide.
First of all, Big Thanks to Kingfish for letting my previous ranting post thru.
The other issue I would like to make comments about concerns Mr. Henefin's second request for a rate increase. What changed? Why wasn't the real price presented to the Court and citizens the first time around? If the current rates do not bring in enough cash to cover operations even with 100% collections (as I've read), perhaps Mr. Henefin needs to find some lower priced contractors to do the work. My water utility bills have more than doubled in the last 4 years, but my income certainly hasn't. It is not, as many on here suggest, a desire for free anything. It is a demand for competent services at a reasonable price.
3:42, if Congress would let the original plan work, things would be better. The original plan was to pay off the Jackson debt with some of the millions they promised. That would have freed up a few million to cover costs instead of paying on debt.Henifin and Judge are trying to get that fixed, which will free up millions to be used.
Lower priced contractors is what helped get Jackson into this bind. They did a crappy job and the system exploded.
Water cut offs. That should have started on day one. 2 years of threats have proven to be stupid.
Time and money wasted on Henifin's plan to get cheaper stuff for some people. Absolutely dreadful. Time and money could have been spent on billing system and getting an office set up.
Prices going up. Yea, that happens. Happens with all utilities and all service and goods. Nobody likes it but that's the way it is.
4:40 they had to rebuild the billing system from scratch. And they have
been cutting off people. They cut off
a lot of people that had no account.
So, they have little loops on the meter-head and run a zip-tie through those little loops which means you can't defeat the system.
2:35 I called JXN Water last Sunday to report a water leak in the pavement downtown Jackson outside my church. Came back by on Wednesday night and the leak had been dug up and repaired. Granted they didn't call me back (there was no need to), but calling them on a Sunday seems to have gotten results.
City of Jackson (Lumumba, specifically) fucked up the water system and the billing. Now the feds have stepped in and put it into receivership where they can't release it to another water authority until it is sound and solvent, but now they're fucking things up. Everyone is fucking everything up because common sense has left the building and no one gives a shit about anything but themselves. Human beings are trash.
12:51 I think some people just want to
complain. I've always had good results
when I call them. Lot better than the city. They've got more calls since they
cutting people off.
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